GrayRobinson, a full-service law and government-consulting firm with 15 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Jacksonville office. Primary duties include end user support of computer hardware and peripherals, as well as support of standard firm productivity software.
Position requires 3+ years of hands-on experience in a PC Support (or similar) role in a professional office environment. Successful candidate must have extensive experience diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, video conference equipment and other technical equipment. Excellent troubleshooting and problem-solving skills required, as is a strong sense of professionalism and initiative. Candidate must be customer service-oriented and have the ability to multitask and prioritize requests in order to complete the same in a timely manner. Must have expert level knowledge of the Windows operating system and solid working knowledge of Microsoft networking, hardware, and printer support. Experience with law firm applications including Work10 and Aderant is a plus, but not required.
We provide a professional work environment and competitive employment package, including comprehensive benefits.
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